Bespoke Training Courses

All of my courses are written and delivered by myself (working with Associates as appropriate).….So what is delivered is centred on the outcomes you want!

The Content Guides give an outline of what could be included and the likely course length.

Development Programmes

I also put together programmes for development of people at all levels. Here are some recent assignments:


Effective Leadership Programme for South Lakeland District Council

An 8 day programme for middle managers which ran over a 6 month period covering:

  • Managing working relationships
  • Coaching Skills
  • Managing Meetings
  • Time Management
  • Leadership and Delegation

A number of cohorts have undertaken the programme  and over 20 of them are working with Coventry University to convert their learning into a Diploma in Professional Development (L4/5) awarded by Coventry University

What the clients says about this course

sldc-testimonialI am indebted to Florence Madden, of Florence Madden Associates, who led me and others on an Effective Leadership Programme. Florence has helped me to believe in myself and I regularly use the positive affirmations Florence discussed with us and use the tips and techniques Florence gave us as much as I can. Florence is so positive and life affirming, it was a pleasure to work with her and has helped not just me but all my female colleagues who were lucky enough to be on that particular Effective Leadership Programme and we still discuss it and the positive benefits.

Nicola Hartley
Solicitor, South Lakeland District Council


RISE 2 Programme for Riverside

riversideDesigned with Richard Bell the Learning & Development Business Partner, this programme has been jointly delivered with The Oakridge Centre. The programme is aimed at the business talent pool, looking to identify and develop future managers in the areas of interpersonal skills and writing and presenting persuasively.

What the client says about this course

“The RISE 2 talent pool is an unusual concept as it focuses on working with individuals who are not in leadership positions. As the group had gone through a rigorous assessment process, we knew they had a good soft skill set already. Our challenge was to help each individual in the group reach their potential, particularly helping them to influence others effectively.

We decided to work with Florence as she came highly recommended and delivered exactly what we needed for this group. Feedback from the learning has been excellent. I do believe that the flexibility Florence has shown in her approach to the design and delivery of this programme has had a massive impact on its success. Thank you Florence, look forward to working with you again.

Richard Bell
Learning & Development Business Partner, Riverside






Feedback for RISE 2 Programme


“The last 6 months have been amazing. Thank you so much for your knowledge and support throughout. It’s made such a difference to me.” Jenny

“Florence, you rock !! Thank you so much for absolutely everything. You have been such a pleasure.” Sarah

“What an experience! Thank you for everything….you have been an inspiration.” Natalie

“Many thanks for your help. I’ve loved every minute of the learning and I am sure I will take it with me new places.” Hannah

“Thank you so much for all your help this year. Your sessions have been amazing and really helped me develop soooo much.” Ali

“I’ve learnt so much on the RISE course. Thank you for all your support………you are the bees knees !” Ross

“Florence, thanks so much for enriching my life.” Anthony

“Thanks for all your help and support throughout the course I have learnt a great deal and it has certainly helped me in my work.” Mark

“Words never come easy to me…..working with you is never like work….it is a wonderful experience “ Sean

Effective Communications Programme for Eden District Council

edendcA short programme to help staff refocus after ‘transformation’ and open to staff across the Council. It focuses on understanding personal impact on others and how to approach conversations to get a better result.

What the client says about this course

Over the last 4 years the Council has engaged Florence Madden Associates to deliver learning interventions including a Management Development Programme, Team Development events, Customer Services and Effective Communications training; to facilitate meetings and workshops and also for one to one coaching. Florence listens carefully and has the flexibility and comprehensive knowledge to design and adapt the event to assist in meeting the desired outcomes.  The feedback from staff and managers is excellent and the outcome for the organization is demonstrable positive change in behaviors.  Florence has great skills as a trainer and facilitator; her style is warm and engaging with the ability to challenge thinking and behavior in a non-threatening manner.  Overall very impressed in the way in which Florence conducts the learning and facilitation and would have no hesitation in recommending Florence Madden and Associates.

Bibian McRoy PGDip ‘Assoc CIPD’
Human Resources Manager, Eden District Council

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